HUB Center
Centro operativo unificato della piattaforma NH ITSM — accesso rapido a tutti i workspace, management e configurazioni in base al tuo ruolo.
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Ticket & SLA
Incident · Problem · Change · RFC
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Security Ops
Alert · XDR · Playbook · MITRE
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Audit & Compliance
ISO · GDPR · NIS2 · SOC2
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Risk & Governance
Risk register · KRI · Board
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Service Desk
L1 queue · Catalog · KB
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Contact Center
Phone · Chat · Omnichannel
🎨 Workspace per dominio operatore
Accesso diretto alle viste operative · 6 card · ACL role-based
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LIVE
NOC
Network Operations
Incident aperti
P1 critici
Board · SLA · AlertsApri →
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SECURITY
SOC
Security Operations
Alert aperti
Vuln critiche
Alert · XDR · PlaybookApri →
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LIVE
XDR
Cross-Domain Correlation & Response
Correlazioni 24h
Threat indicators
Correlation · Threat Intel · LessonsApri →
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LIVE
ICC
Infrastructure · Compliance · Controls
Findings aperti
DR overdue
Audit · DR · Retention · RiskApri →
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CVE
Vulnerabilities
Lifecycle CVE · SLA · Dedup cross-scanner
Critical open
Overdue SLA
Qualys · Tenable · Rapid7Apri →
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GOV
GRC
Governance Risk Compliance
Risk alti
Policy pending
Risk · KRI · BoardApri →
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LIVE
OPS / L1
Service Desk · Helpdesk
Queue aperti
SLA a rischio
Queue · Catalog · KBApri →
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NEW
HR Hub
Centro unificato HR · Manager · Ops · Recruiting
Posizioni aperte
Onboarding attivi
People management · Recruiting · AnalyticsApri →
👔 Business & Clienti
Anagrafica · Provisioning · Servizi · Pricing · Backup · Lifecycle
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REGISTRY
Anagrafica Clienti
Portfolio · Wizard · Servizi NOC/SOC/XDR/ICC/GRC/OPS
Sostituisce nh-itsm.sh createApri →
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IAM
Anagrafica Utenti
Users · Ruoli · Lifecycle · Onboarding · Automazioni
Gestione identità piattaformaApri →
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AUDIT
Activity Log
Eventi · Audit · Filtri · Export CSV · Per-tenant & Globale
Tracciamento operativo piattaformaApri →
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24 PB
Playbook Automation
Library · Editor visuale · Dispatcher · ROI · 24 playbook YAML
Caricamento…Apri →
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KB
Knowledge Base
Articoli · versioning · AI draft · analytics · attachments R2
Caricamento…Apri →
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SAM
Software Asset Management
Asset · Licenses · Contratti · Top vendor · Alert Hub · Cross-tenant
Caricamento…Apri →
🎯 Management & supervision
Cross-domain oversight · Executive KPI · Dashboard operativa · Configurazione
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LIVE
Service Director
Live cross-domain + config locali
5 dominiApri →
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TEAM
Service Manager
Team · Operatori · Performance per dominio
NOC · SOC · XDR · ICC · GRC · OPS · HRApri →
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REAL-TIME
Executive Dashboard
Multi-tenant · KPI strategici
Cross-client · trendApri →
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DASHBOARD
Operations Dashboard
KPI operativi · trend · ticket aggregati
Vista classica dashboardApri →
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NEW
Integration Hub
Canali in/out · Certificazione · Bridge ITSM · Marketplace
Slack · Teams · API v1 · ServiceNow · Zendesk · BMCApri →
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ADMIN
SecOps Admin
Tool Config · Risk Scoring · Approvals
Tools configured
Approvals pending
AD · FW · EDR · Patch · DNS · VMApri →
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ADMIN
Global Configuration
Configurazione unificata · 31 sezioni · Admin + Infrastructure
Solo admin tier · MFAApri →