HUB Center
Centro operativo unificato della piattaforma NH ITSM — accesso rapido a tutti i workspace, management e configurazioni in base al tuo ruolo.
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Ticket & SLA
Incident · Problem · Change · RFC
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Security Ops
Alert · XDR · Playbook · MITRE
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Audit & Compliance
ISO · GDPR · NIS2 · SOC2
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Risk & Governance
Risk register · KRI · Board
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Service Desk
L1 queue · Catalog · KB
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Contact Center
Phone · Chat · Omnichannel
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HR Service Delivery
Onboarding · Leave · Payroll · Tickets
🎨 Workspace per dominio operatore
Accesso diretto alle viste operative · 6 card · ACL role-based
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NEW
IT Hub
Operations · Service Desk · ITSM
Incident aperti
SLA a rischio
NOC · OPS · OPS L1 · Incident · ChangeApri →
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NEW
Security Hub
Cyber · Compliance · Governance
Alert SOC aperti
Vuln critiche
SOC · XDR · ICC · GRC · VulnerabilitiesApri →
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NEW
HR Hub
Centro unificato HR · Manager · Ops · Recruiting
Posizioni aperte
Onboarding attivi
People management · Recruiting · AnalyticsApri →
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FLOW
Ticket Routing
Flow editor · L1→L2-3→manager→on-call
Flow attivi
Override cliente
Per dominio + override per cliente · Export/Import/BackupApri →
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TEAMS
Team Management
Team globali · skills · SLA · membri
Team attivi
On-call ora
17 GRP-* default · 5 domini × 2 tier + GRC + HR + 5 umbrellaApri →
👔 Business & Clienti
Anagrafica · Provisioning · Servizi · Pricing · Backup · Lifecycle
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REGISTRY
Anagrafica Clienti
Portfolio · Wizard · Servizi NOC/SOC/XDR/ICC/GRC/OPS
Sostituisce nh-itsm.sh createApri →
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IAM
Anagrafica Utenti
Users · Ruoli · Lifecycle · Onboarding · Automazioni
Gestione identità piattaformaApri →
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AUDIT
Activity Log
Eventi · Audit · Filtri · Export CSV · Per-tenant & Globale
Tracciamento operativo piattaformaApri →
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24 PB
Playbook Automation
Library · Editor visuale · Dispatcher · ROI · 24 playbook YAML
Caricamento…Apri →
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SAM
Software Asset Management
Asset · Licenses · Contratti · Top vendor · Alert Hub · Cross-tenant
Caricamento…Apri →
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CATALOG
Catalogo Issuetype
Tipologie ticket globali · ITSM/HR/NOC/SOC/GM/ES · Versioning · Override per tenant
Caricamento…Apri →
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CENTER
Notifications Center
Routing rules · Templates · Digests · Escalations · 4 canali (email/push/inbox/sms) · Audit
Caricamento…Apri →
🎯 Management & supervision
Cross-domain oversight · Executive KPI · Dashboard operativa · Configurazione
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DIRECTOR
Global Director
Cockpit direzionale: tutti domini · tutti clienti · tutti progetti
Health · P&L · OKR · Decisions · Board PackApri →
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TEAM
Service Manager
Team · Operatori · Performance per dominio
NOC · SOC · XDR · ICC · GRC · OPS · HRApri →
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UNIVERSAL
Universal Dashboard
Executive · Operations · Compliance · Custom
Tutti i KPI in un'unica vista role-awareApri →
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REMINDER
Sistemi Integrabili
Reminder canali e adapter · Vendor × Channels matrix · Roadmap
30 adapter · 20 canali · 5 archetipi clienteApri →
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RUNTIME
SecOps Runtime
Risk Scoring · Approvals · Rollback
Tools configured
Approvals pending
AD · FW · EDR · Patch · DNS · VMApri →
⚙️ Configurazione piattaforma
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Global Config
31 sezioni · Admin · MFA
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Infrastructure
Telephony · Push · Recording
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Integrations
AI · API · GraphQL · Connectors
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Policies
SLA · Calendar · Security · Signatures
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Monitoring & Developer
Health · Audit · KV · Secrets · Logs
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Provisioning
Status cross-tenant · Rerun · Health
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Import Jira Legacy
Discovery · Tenants · Tickets